Within this page, you’ll find answers to some of the most common booking related questions. If after reading these FAQs you still have unanswered questions, please feel free to get in touch.
Is a deposit required?
Yes – we require a deposit at the point of booking. This is so that we may secure your Act(s) for your event.
What are your payment methods?
Within this page, you’ll find answers to some of the most common booking related questions. If after reading these FAQs you still have unanswered questions, please feel free to get in touch.
Is a deposit required?
Yes – we require a deposit at the point of booking. This is so that we may secure your Act(s) for your event.
What are your payment methods?
We accept debit / credit card, direct bank transfer and payment securely through our website.
Is there a charge for using a credit or debit card?
There is a £1 fee on all debit card transactions and a 2.5% fee on all credit card transactions.
When is the balance due?
The balance is payable to the Act before the performance commences. Payment can be made in advance or on the date of your event.
What are your invoice payment terms?
Payment is requested within 30 days of your event date. Any balance due should be settled by the date shown on your invoice.
Are your prices all inclusive?
Our prices quoted are ‘all inclusive’ (unless stated otherwise) and will be the total fee you will pay. There are no hidden charges or VAT to pay.
What are your travel charges?
All travel charges have been included in your quote unless stated otherwise in the case of bookings abroad.
Do we get to speak with the Act?
Yes, absolutely. It’s important to us that you have a chance to speak to the Act before your event. Your Act will be in touch around 3-4 weeks in advance of your event to discuss your requirements with you.
What will the Act wear?
The Act will dress as advertised or in something similar. If you’d like the Act to dress in a particular way or to a dress code, please feel free to discuss attire with the Act once you have placed your booking.
When will the Act arrive and set up?
The Act will arrive in good time to set up. A guide to each Act’s set up times are shown on each Act profile page.
Can the Act set up earlier in the day?
All quotes include an initial set up time. If you would like your Act on site to set up earlier in the day, there would likely be an additional early set up or waiting time charge. Please contact us in advance if you require an early setup.
Our venue requires Public Liability / PAT Certificates, where can we get these?
Not a problem. Please contact us so that we may supply the relevant documentation for your venue.
What are your power requirements?
Act(s) usually require access to standard 240v power sockets. On some occasions the Act will perform acoustically i.e. with no power required.
Can we use the Act’s equipment?
Unfortunately not. All equipment is for the use by the Act only. The Act may provision use of the microphone for speeches, or may allow you to plug your own iPod/MP3 player in to their system. That will be as far as it goes.
What space does the Act need?
Each Act requires a different amount of space, dependent on the number of musicians and the instruments or equipment they use. A guide to the amount of space each Act requires is shown on the Act’s profile page.
Our venue has a noise limiter, what should we do?
Please mention this before you book and we will do our best to help you with some advice.
Will the Act perform song requests?
We understand that often our clients have a special song or first dance number in mind. All special requests will be for at the discretion of the Act and it’s worth checking the Act’s song list in advance to see if they play your request as standard. If would like to request a special song, please free to check with us first or chat it through with the Act once you have placed your booking.
We have a friend who would like to perform with the band, is this possible?
This would be down to the discretion of the Act. Please contact us if you have any questions.
Why should refreshments be provided?
Providing refreshments whilst the Act is on site forms part of the Act Rider and will help them perform to their best standard. For evening bookings a hot meal or access to the buffet is required. For afternoon bookings a light snack should be provided. If you cannot provide refreshments please get in touch.
Do we need to provide a changing room?
We require that the Act has access to a secure, lockable room to store cases and personal property forms. This security is important and having access to a room also allows the Act to relax in between sets. Access to electricity is extremely useful within this area.
Do I need to provide or be responsible for parking facilities?
Yes as this also forms part of the Act rider. Our Act may have a lot of equipment. Providing parking as close to the venue as possible allows them to unload quickly and get set up promptly. If no free parking facilities are available then please let us know in advance as parking costs may apply.
I need to alter the performance start & finish times?
If you need to alter the venue or performance times on your booking, then please get in touch with us as soon as possible. If we are able to agree to the change, there would likely be a contract amendment fee. Changes to times will not always be possible, as your Act may have accepted performances at other venues before and sometimes after your event. Please also note that any change in the agreed times may affect the Act’s performance schedule.
What happens if my event runs late?
If the event runs late then the Act will do its best to alter the sets to fit in with the late running of the event. However the Act nor Silk Street Entertainment cannot be held liable for any loss in performance time due to the late running of an event.
Can the Act perform extra sets?
Yes, if the Act agrees then they can perform extra sets for you. The fees for any extra performance time must be negotiated directly with the Act and must be settled in full in cash before any additional performance commences.
What happens if I need to cancel my booking?
If you need to cancel the booking you may be subject to a cancellation fee depending on when you let us know. This is because our Acts will have more than likely turned down other bookings to meet their commitment to you.
To cancel your booking please confirm cancellation in writing to our office address or via email.
What are the cancellation fees?
Cancellation within 12 months of (but more than 6 months prior to) the event, will incur 25% of the balance fee. Cancellation within 6 months of the event will incur 50% of the balance fee. Cancellation within 2 months of the event will incur 75% of the balance fee. Finally, cancellations within 1 month of the event will incur 100% of the fee. The booking deposit is non-refundable.
If after reading the Silk Street Entertainment Booking FAQs you still have unanswered questions, please do not hesitate to get in touch.